Top Questions

Q. I don’t have a website, so this is no good for me!?

A. DMODS can become your site with your own customer domain, colours and logo at no extra cost. Please speak to a member of the team to discuss this option.

How DMODS Works

Q.How does DMODS work?

A. Essentially it works on a sales funnel. Leads come through the top of the funnel, experience the DMDOS platform and are wowed by the features. They then convert to paying customers.

Pricing and Plans

Q. I have more than one premises or franchise, do I only pay one fee?

A. The price is per branch. However we do offer multi - buys. Please speak to a member of our sales team to discuss.

Q. Your adverts and website said no hidden fees but now you want a connection fee!?

A. That is correct, there are no hidden fees. You do not have to pay anymore than the price tag says, unless you want to. We offer the ability to add additional suppliers to help increase your profit and improve your experience. To add these suppliers is a costed service. Each site has 14 connected products as standard when you Purchase the site.

Supplier

Q. What is the Suppliers Data Exchange ™ ?

A. It is a vast network where we can connect you with a range of different suppliers to get the best experience from DMODS.

Q. I need a new window supplier, how do I get them?

A. Through your DMODS Control Panel, click on the Suppliers Data Exchange ™. Using the search function, look through the list of available options. Or ask a supplier of your choice to become part of the Suppliers Data Exchange.
There is a connection fee of £50 to do this. Contact our team to arrange payment and we will have you connected to them within 24hours of payment being processed.

Q.The supplier has offered to pay for my connection fee. Is this allowed?

A.Of course. Get their sales team to contact us directly to arrange this.

Q.My supplier has said if I want to have a connection fee paid for or better prices, I need to exclusively use them.

A. DMODS is only a software service and does not deal in these matters. Any agreements made such as this are the to be dealt with on a civil matter between the supplier and installer. Any agreements or contracts signs are at your discretion and DMODS or its partners have no affiliation to this.

Q. I broke the contract with the supplier and they have now dropped me. What do I do?

A. The supplier has the right to terminate their connection with you, as much as you have the right to disconnect from them. If you need a new supplier, a re-connection fee of £25 will be applied. Any issues outside of a re-connection need to be dealt with as a civil matter.

Technical Support

Q. I have installed DMODS and now my website doesn’t work!

A. DMODS is a linked plug-in and does not affect or alter your websites code. DMODS or its affiliates are not responsible for this and suggested you speak to your webmaster.

Q. I am trying to load DMODS up and it just shows a white screen?

A. DMODS is Java based. Java needs to be updated regularly otherwise it can cause running issues. Please go here to update: https://java.com/en/download/

Q. I have tried that, and I am still not seeing anything. What do I do?

A. We have tried tested DMODS to run on all systems but we do have an optimum performance: Minimum System Requirements Processor: AMD Athlon 64 / Intel Pentium
Memory: 2GB
Hard Drive: 1GB
Software: Windows 7, 8 and 10
Browser: Google Chrome, Mozilla Fire Fox and Microsoft Edge

Q. I have all of that, it still doesn’t work.

We have a technical team to deal with this. Please contact us directly.